Billing Questions

Billing Questions

Home Billing Questions

Billing Questions

You can now pay your bill online! If you're new to our Customer Portal, sign up with the email used during our service call. Current customers who have logged in previously may login with their associated email address.

Omaha Online Bill Pay

Omaha Current Customers

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Omaha New Customers

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Dubuque Online Bill Pay

Dubuque Current Customers

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Dubuque New Customers

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Frequently Asked Questions

1. How do first-time users access the Customer Payment Portal?

If this is your first time accessing the portal:

  1. Visit https://serviceone.myservicetitan.com/home
  2. Select "Request an Invitation" at the bottom of the page.
  3. Input the email address you are receiving this notification from to verify your email. Note: You must use the exact email address that received this notification.
  4. Check your inbox (or spam/junk folder) for the invitation email and follow the instructions to create an account and log in. Note: The invitation email may be in your spam or junk folder.

2. What if I don’t receive my invitation email?

  • Check your spam or junk folder, as the invitation email may be delivered there.
  • Ensure you entered the correct email address (the one you are receiving this notification from) during verification.
  • Contact our support team at solutionscenter@serviceone.com  OR give us a call at (402) 593-1111 and select option 3 for assistance.

3. How do I know what dates my membership covers?

  1. Log in to the Customer Payment Portal.
  2. Select "Membership" in the top left.
  3. Your service date range will populate, showing the dates your membership covers.

4. How is my invoice date determined for my membership?

  • If your membership billing date is between the 1st and 14th of the month, your invoice date is the 1st of the month.
  • If your membership billing date is between the 15th and 31st of the month, your invoice date is the 15th of the month.

5. Why does my balance show as outstanding when I’ve already paid?

  • Annual Payments: The billing date is your contract’s expiration date, which is also the renewal start date (renewal only applies for customers on recurring payment plans). Your payment may not yet be reflected if it was made before the expiration or invoice date.
  • Monthly Payments: The billing date is the 1st or 15th of every month. Your payment may not yet be reflected if it was made in between these days (See FAQ #4).
    Check the portal after your billing date. If the balance still shows as outstanding, contact our support team at solutionscenter@serviceone.com  or call (402) 593-1111.

6. The payment method under "Saved Payment Methods" is not my current card. How do I change it?

  1. Log in to the Customer Payment Portal.
  2. Go to "Saved Payment Methods" or a similar section.
  3. Select "Add Payment Method."
  4. Input the information for your new credit card and save.
    Note: Only credit cards are accepted via the portal at this time, even though ACH may appear as an option. We hope to have this updated soon and will keep our customers informed of progress.

7. Why can’t I save an ACH payment method?

ACH payments are not accepted through the portal at this time, so you cannot save an ACH payment method. We will notify customers when ACH payments become available. For now, please use a credit card for payments even if ACH displays as an option.

8. What if the Customer Payment Portal is not pulling up?

9. How do I cancel my membership?

To cancel your membership, call our office at (402) 593-1111. One of our customer service representatives will assist you with the cancellation process.

10. What if I have a question about a payment or balance?

For questions regarding payments or billing email us at solutionscenter@serviceone.com   or call our office at (402) 593-1111. One of our customer service representatives will be happy to assist you.

11. I normally send payments via check. Will this still be an option?

Mailing payments by check is still an option. However, as we update our systems, we are working to limit paper and less secure payment methods to simplify the process for customers. When we receive your check, a customer service representative will call you to ask if you’d like to set up automated billing, which can be arranged with verbal confirmation. For assistance, call (402) 593-1111.

12. Who do I contact for further assistance?

For help, email solutionscenter@serviceone.com  or call (402) 593-1111. Our team is available Monday–Friday, 8 AM–4:30 PM.

All billing is now processed through invoices sent through physical mail or emails. If you feel you should be receiving an invoice that has not arrived in a timely manner, please contact us at (402) 593-1111 or billing@serviceone.com. Thank you for working with us.